Q - If I have a question on the products and/or services, who do I contact?
A - To contact us, you can email us at contact@pronutrition.com.my or go here.

Q - What is your return policy?
A - If you are in any way not happy with the products you have ordered. You may
     contact us for a full refund. Terms & conditions apply.

Q - Do you provide after sales support?
A - Of course! If you have any questions about the products, how to consume them, feel free to contact or email us for free consultation. We also provide free email consultation without having to buy anything.

Q - What forms of payment do you accept?
A - We accept the following payment methods:

Maybank2U.com.my or Bank Transfer (ATM):

Fund transfers should be made to: Ahmad Zaki bin Jinlapudin
Maybank Bank Account : 

Cash: This is only valid for:
1. For deliveries within the Klang Valley area
2. Customers who with to Self-Collect their orders at our office.

Checks/Cheques: Products will be shipped once check has successfully cleared the bank. All checks should be made payable to: Pro Nutrition

Q - If I want to pay via bank transfer or ATM, how do you know if payment has been completed?
A - If you ’ re using maybank2u, just fill in our email address (ordering@pronutrition.com.my) and we will receive a payment notification from them. Alternatively, if you use bank transfer, we will know it is you as it is rare that people place identical orders on the same day. However, its always good to send us an email to notify us that payment has been completed.

Q - I feel uncomfortable ordering online. Is there another way for me to place an order?
A - Yes. You can always place your order by:
1. Via Email (ordering@pronutrition.com.my)
2. Drop by our office in Rawang

Q - How will I know that my order has been received?
A - If you order online, you will receive an automatically generated invoice immediately in your specified email address. If you are still uncertain, you can always contact our office via email or phone.

Q - Will you notify me if there are problems with my order?
A - We will immediately notify you by email or phone of any complications with your order, including backorders.

Q - A product I wish to buy is out of stock. Can I still order?
A - Yes. If an item is out of stock and needs to be backordered, we will deliver the balance of your order immediately and send your backordered item when it becomes available at no additional delivering charge. We will contact you to notify you on when the product is expected to be available.

Q - What is your privacy policy?
A - We care about the privacy of our customers. We currently collect information only for limited use on our own site only. All discussions and exchanges with customers are kept private and secure within the company.

Q - Is my information kept secure?
A - Your personal information will never be disclosed to any third-party mailing list without your consent.

Q - Why are your products cheaper than similar products in phamacies, supplement stores like G**?
A - Pro Nutrition is all about bringing you high quality supplements (from the US) and the best price possible. As with other products you find in Malaysia, their price difference is due to a couple of factors, mainly shipping, margins, overhead, and multilevel marketing. For Pro Nutrition, we deliver our goods directly from the US to the Malaysian consumer (no middlemen). Hence, our prices are kept at a very reasonable level when compared to prices in most retail shops and pharmacies.

Q - How do I know which product is right for me?
A - If you need help, feel free to contact us via phone or email at jackie@pronutrition.com.my for FREE consultation. Visiting our forum is also a great way to learn more from others.

Q - Can I order other products that I don't see on your website?
A - We try our best to help customers get products they need. If you know of a product that you would like to buy through us, just email us at ordering@pronutrition.com.my and we'll do out best to help you out.

Q - What areas qualify for FREE DELIVERY?
A - FREE door-to-door delivery is only available for Klang Valley and Rawang areas. Areas that qualify are: KL, Ampang, Cheras, Setapak, Serdang, Puchong, Subang, Shah Alam, PJ, Putrajaya, Cyberjaya, Damansara. For additional info, please contact our office.

Q - What are your shipping options?
A - Orders are shipped via POS MALAYSIA's parcel service. Customers can choose between "Normal Parcel Service" and "Pos Laju". UPS and DHL are coming soon for international users.

Q - I'm am living in Subang, how long will FREE Delivery take?
A - FREE Delivery time depends on your location and time of order. We will ensure that the delivery is completed within 1-3 business days.

Q - How do you calculate the shipping rates?
A - We use the weight of your order to calculate the total based on the rates listed by Pos Malaysia.

Q - How long does a normal parcel take to reach far places like Sabah & Sarawak?
A - Based on our experience, it takes about 2-7 business days to reach East Malaysia using airmail. It is usually faster for major cities like KK and Kuching but may take more time for rural areas.

Q - Can I ship to an address other than my own?
A - Yes. When you go through the order checkout process, you will have to specify your preferred shipping address and any additional comments you may have.

Q - How do u know when my orders has been shipped?
A - You can check out shipping status by logging in to your Pro Nutrition account. (Coming soon)